Work with us

Melbourne VIC
Full time
Valid till 30 April 2024

JOB DESCRIPTIONS
As a Customer Service Specialist, you will be a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

• Delivering an exceptional experience for all Tours customers, actively promoting Asia Vacation Group products with a view of retaining customers and increasing overall margin opportunities.
• Addressing customer feedback and resolve customer complaints utilising stakeholders and other departments to ensure commitments are followed through to resolution.
• Answering multiple Tours enquiries promptly, competently, and professionally via email, phone, web chat
• Maintaining good and up to date knowledge of Asia Vacation Group’s campaigns, product benefits (inclusions, group sizing) as well as our company products, packaging, and pricing
• Fostering strong working relationships with Sales and Operation team members to ensure pre-sale and post-sale customer vacation is consistent and delivered with a high standard.
• Managing various post sale processes with all customer contact accurately captured and recorded.

JOB REQUIREMENTS

• You will have exceptional verbal and written communication skills, attention to detail, excellent customer service skills including conversation control, written etiquette, handling multiple conversations at once, queue management.
• Calm and efficient in a fast-paced, high volume environment with ability to manage the unexpected
• Ability to build customer loyalty by providing an exceptional level of customer service and satisfaction.
• Ability to develop strong relationships with internal and external stakeholders.
• Sound understanding of the end-to-end travel sales process.
• Confidence to engage with a diverse range of people and present professionally to customers either face to face, or via video
• Comfortable learning new systems and digital technologies quickly
• Ability to work independently, with strong initiative and organisational skills

Employer questions: Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have customer service experience?
• Do you have a current Police Check (National Police Certificate) for employment?

Melbourne VIC
Full time
Valid till 23 May 2024

JOB DESCRIPTIONS
We are seeking a Digital Marketing Specialist with a keen interest in travel to join our dynamic team. The applicant will work across our brand to promote our travel package services. This is an exciting opportunity for someone with a passion for crafting targeted digital marketing strategies within the B2B and B2C space. You will play a pivotal role in expanding our presence and showcasing our offerings through digital lead campaigns. You will work with the marketing team to implement and manage strategies across multiple digital channels, including social media, advertising platforms, eDM, content creation, and website.

• Plan online communication and effectively execute advertising on digital platforms such as: Google, facebook, youtube, instagram, tiktok,…
• Responsible for setting up campaigns, managing budgets, monitoring and optimizing advertising campaign effectiveness: Google, LinkedIn and Facebook Ads
• Evaluate the advertising quality of each campaign, build promotions with the marketing team to boost sales.
• Collaborate with content/designers to orient content/images appropriate to customers; Coordinate with IT to check and review content on the website and landing page to optimize traffic;
• Research insights and come up with appropriate content distribution strategies for each customer file.
• Analyze competitors’ products, content, and advertising channels to propose effective communication plans.
• Update trends, optimize costs and KPI performance.
• Research and develop new digital platforms.
• Install & manage online tools such as: Google Business, Google Analytics, Heatmap, Manychat, Email Marketing, SMS marketing… to support the team’s marketing activities.
• Prepare reports measuring results achieved weekly and monthly to superiors.
• Participate in other department activities as directed by the Board of Directors.

JOB REQUIREMENTS

• At least 02 years of experience in advertising on Google ads, Facebook ads,…
• Bachelor’s degree in any of the following –  Business, Information Technology, Marketing, Communications, Advertising or equivalent.
• Having the ability to spend a large budget is an advantage.
• Create and grasp new digital trends in the market.
• Positive working attitude, respect and compliance with rules.
• Creative and dynamic thinking. Responsible, careful, proactive in work. Good teamwork spirit.
• Priority is given to candidates with experience and training from agencies and can withstand work pressure.

Employer questions
Your application will include the following questions:
– Which of the following statements best describes your right to work in Australia?
– How many years’ experience do you have as a Digital Marketing Coordinator?
– What’s your expected annual base salary?
– Have you completed a qualification in marketing?

Melbourne VIC
Marketing Communications (Marketing & Communications)
Full time
Valid till 30 April 2024

JOB DESCRIPTIONS

As a Content Marketing Executive, your responsibility will be in creating engaging content across various channels, optimizing for search engines, and analyzing performance metrics to drive increased website traffic, lead generation, brand awareness, and tour bookings.

• Set and drive short-term content strategy with ideas and write content for a range of purposes including but not limited to generating engagement with our audience, promoting our travel products and supporting marketing initiatives.
• Content Creation: Support the Marketing Manager’s by creating a wide variety of content – blogs, e-books, whitepapers, podcasts, video, and webinars.
• SEO: Write with a conversational style but ensure content is optimized for search and in line with the keywords we are targeting.
• Design: Work with a designer to ensure content is on-brand.
• Coordinate publishing and distribution initiatives via internal and external distribution channels with a view to generating website visitation and revenue.
• Provide marketing campaign support.
• Communicate with all internal and external stakeholders to ensure the successful execution of all content initiatives.

JOB REQUIREMENTS

• Excellent writing skills and the ability to communicate at all levels.
• Experience in a similar position in content marketing including a solid understanding of content requirements for digital; social media platforms, websites and print.
• Capability in reviewing and editing internal and external content with a high level of accuracy.
• Curious and passionate about travel (previous experience from the travel industry will be viewed favourably)
• Exceptional and meticulous attention to detail, highly organised and able to balance competing and diverse priorities.
• Agility and resilience to work within a constantly evolving business environment.
• Ability to support others, work as part of a team but also independently, with strong initiative and organisational skills.
• A creative and entrepreneurial approach to identifying opportunities and solving business problems.
• Video editing would be an advantage.

Employer questions: Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a Content Marketing Executive?
• Are you experienced with copy writing and content creation?

Melbourne VIC
Product Management & Development (Information & Communication Technology)
Full time
Valid till 30 April 2024

JOB DESCRIPTIONS
As a Cruise Senior Product Executive, your responsibilities will:

• Use your passion for cruise to curate unique and innovative cruise holiday packages.
• Foster new and grow existing supply partner relationships – including cruise lines, hotels, land DMCs and tour operators
• Negotiate exclusive market offers with supply partners to deliver an innovative cruise holiday package range across global destinations
• Manage the lifecycle of cruise holiday packages to ensure that they effectively deliver mutually beneficial outcomes for both Asia Vacation Group and supply partners
• Develop product strategies designed to deliver and grow both TTV and commission
• Manage relationships with internal partners via a variety of communication channels
• Work closely with sales team, after sales team to develop team’s understanding of the key customer benefits of cruise holiday package offerings
• Operate the cruise bookings with tour operation team.

JOB REQUIREMENTS

• Minimum 12 months’ experience in the wholesale travel/cruise industry
• Exceptional negotiation skills at all levels
• Your innovative spirit and passion for cruise holidays shines through
• A performance driven attitude along with exceptional communication and presentation skills
• A supportive, positive attitude and customer focus
• Excellent work ethics & time management skills
• Proficient office computer skills
• An excellent communicator, listener and problem solver who is comfortable working in a busy role.
• Flexible hours, 38-40 hours per week depending on candidates’ preference
• Check email and be available to work outside office hours if required

BENEFITS

• Attractive Salary & Superannuation
• Bonus
• Professional and Open Working Environment
• Training and Career Development opportunities
• Generous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends.
• We offer a flexible, hybrid workplace if necessary.

Melbourne VIC
Travel Agents/Consultants (Hospitality & Tourism)
Full time
Genuine flexibility – On-site/ Remote/Hybrid Working 
Valid till 30 April 2024

JOB DESCRIPTIONS
As a Travel Consultant, your responsibilities will all revolve around booking and customer service. You will be reaching out to customers to follow up on their enquiries & supporting clients through their journey as well as ensuring all information & documentation is accurate within the system.

• All office management tasks
• Consult, collect and prepare all needed documents to apply visas, passports for clients
• Dealing and contracting with the suppliers such as restaurants, hotels, transportation companies
• Answer phone calls, coordinate with Vietnam office or our DMCs to consult or respond to the inquiries and complaints of customers.
• Manage emails, letters, packages, phone calls and other forms of correspondence;
• Maintain cleanliness and orderliness of the office;
• Other assigned tasks
• Contact to the hotel, transport logistics and sightseeing entry pots to ask for the service contracts.
• Make the tour confirmation to the customer when you receive the booking.
• Confidence to engage with a diverse range of people and present professionally to customers either face to face, or via video

JOB REQUIREMENTS

• Professional attitude and appearance
• Cautious, detail-oriented, responsible, service-minded
• Excellent work ethics & time management skills
• Good communication skills in English
• Proficient office computer skills
• An excellent communicator, listener and problem solver who is comfortable working in a busy role.
• Flexible hours, 38-40 hours per week depending on candidates’ preference
• Check email and be available to work outside office hours if required

Employer questions: Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a travel consultant?
• Do you have customer service experience?
• Do you have a current Police Check (National Police Certificate) for employment?